Stats
- Not sure how many hours worked
- Streamed 0 hours on Twitch (0% M/M)
- Stripe payouts $2,430.28 (+9% M/M)
- 312 Twitter followers (-2% M/M)
- 171 Twitch followers (0% M/M)
QSR
I am adopting a framework for product development that I'm calling QSR, which is short for Quality, Speed, and Reliability.
Quality
- Product quality, like generating minutes with good content and formatting. Output that looks similar to what the customer really wants.
- UI/UX that makes sense, feels natural, easy to use, simple.
Possible KPIs here:
- Minutes thumbs up
- Minutes thumbs down
- % thumbs up
- % thumbs down
- % exported
- % edited
- Average edit distance, e.g. length of the diff
- Rageclicks
- "Bug report" intercom tickets
(7) is definitely an interesting one now that we have editable minutes.
Speed
Pretty self explanatory, generally all perf should be fast.
Possible KPIs here:
- Time from file upload -> preview minutes
- Time from file upload -> full minutes (for non-paywalled)
- File upload throughput, file_size / upload_duration
- Sidebar navigation duration
- Landing page -> dashboard navigation duration
- Landing page load duration
Reliability
Minimize crashes and avoidable failure modes. Inform the user on how to proceed.
Possible KPIs here:
- SAD users, i.e. users with a negative event like transcribe_failed or on_drop_errored
- % failed, i.e. the percentage of uploads resulting in neither transcribe_finished, or transcribe_paused
Goals for Q1
- 10x sales with an “insanely profitable” FB ads strategy
- Extreme improvement to QSR product pillars
Goals for January
- Hire an FB ads specialist
- Overhaul dashboard UI to be beautiful, Minutes, Paywall, Progress indicator
- Create and track KPIs for QSR in Posthog
- Run A/B test for redesigned landing page
- Improve QSR